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Quality Systems Manager in Hagerstown, MD at Ring

Date Posted: 2/26/2018

Job Snapshot

Job Description

Job Purpose

Ensure effective implementation of the plant’s quality management system, including food safety, food defense, and GMP programs in accordance with the plant’s chosen 3rd party food safety audit standard (either Safe Quality Food (SQF) or American Institute of Baking International (AIB)).

Key Responsibilities and Duties

  1. Maintain a controlled Quality Management      System (QMS) consisting of detailed policies and procedures supporting the      corporate quality policy; federal, state, and local regulatory      requirements; and food safety/defense guidelines to administer and      document standardized practices in all aspects of plant operations.
    • Coordinate an annual QMS review to       ensure employee compliance to policies, that policies and procedures reflect       current practices and requirements, and to identify issues and trends       with any related systems and policies/procedures.
    • Ensure effective implementation of all       related policies, procedures, and systems.
    • Maintain and review all applicable       records.
    • Lead a quality and food safety       committee to assist in implementation, review, and training of the QMS.


  1. Ensure compliance with federal, state, and      local government regulatory food safety requirements, as well as      third-party food safety standard guidelines (e.g.  SQF or AIB).
    • Maintain       compliance with the plant’s chosen annual 3rd party food       safety audit (either SQF or AIB).
    • Serve       as the Food Defense and HACCP Coordinator, and where applicable, as the       primary SQF Practitioner (to oversee development, implementation, and adherence       to the SQF system).
    • Train       employees in federal, state, local, and SQF or AIB food safety       requirements and related policies.
    • Maintain       a HACCP team and written HACCP plan which effectively identifies, minimizes       and/or eliminates potential food safety and food defense hazards.
    • Maintain       a material traceability system, including performing semi-annual Mock       Recall exercises.
    • Review       and maintain documentation related to quality and food safety activities.
    • Where       applicable, maintain UNDOT hazardous material training and certification.


  1. Develop, implement, and maintain quality      and process control systems, in compliance with corporate quality      policies, to ensure product quality meets design specifications and customer      expectations.
    • Manage testing, inspection, and       measurement control plans for product and inline inspection equipment;       train production personnel in testing/measurement methodology.
    • Ensure that plant-applicable product       and packaging specifications and drawings are current and accurate in the       corporate Specifications System.
    • Review, evaluate and communicate       Statistical Process Control (SPC) and Statistical Quality Control (SQC) data       for consistency, accuracy and compliance to internal standards, customer       specifications, and control plan requirements.
    • Coordinate       resolution of quality issues with plant personnel; communicate out of       specification conditions to the production personnel and the management       team.
    • Implement       nonconforming control to ensure that all plant personnel can identify       product and materials for rejection, rework, etc., and to ensure that all       customers receive product that meets the customers’ standards; provide       timely disposition for nonconforming materials.
    • Lead       multi-disciplinary teams to conduct effective problem solving to solve       production and quality issues; train personnel in appropriate problem       solving methodologies (SPC, Cause Mapping, 5-Whys, 8-D analysis, DMAIC,       etc.).
    • Enact       the CQV protocol as required for new or revised equipment, molds, and processes;       ensure capability and quality meets approval for production and shipment.


  1. Perform and/or coordinate internal      audits at scheduled and regular intervals:
    • Audit       quality system documentation and data daily for accuracy and completion.
    • Audit       the entire facility routinely to ensure compliance with food safety and       food defense requirements; oversee corrective actions and resolution.
    • Maintain       accuracy, completion and compliance of the Master Cleaning Schedule, Line       Clearance and Sanitation Standards, and Preventative Maintenance Program       as regard to food safety.
    • Audit       pest control documentation and services performed; follow up on opportunities       to reduce risk.
    • Audit       machine process records, and drive for improvement.
    • Audit       the facility for Essential Glass, Brittle Plastics and Ceramics breakage.
    • Audit       trailer cleaning/inspection, shipping, receiving, and storage/handling       system records and practices for cleanliness, food safety compliance, and       proper documentation.


  1. Maintain C.A.T. stations and NWA Quality      Monitor/Analyst applications on local computers.
    • Maintain       measurement instrument accuracy and ensure the proper instruments are available       for all product testing.
    • Calibrate       instruments as necessary and document all calibration and repairs.
    • Perform       Gage R&R Studies as needed.


  1. Utilize the corporate Complaint System      to track and resolve customer complaints in a timely manner.
    • Document       customer complaints in the corporate Complaint System; follow up with       updates in a timely manner.
    • Communicate       customer complaint details and corrective actions to customers and plant       personnel.
    • Lead       multi-disciplinary teams to investigate customer complaints; provide       assistance with immediate corrective action and long term preventative       action; utilize effective cause mapping to determine causes and solutions.
    • Evaluate       the effectiveness of complaint corrective actions and identify trends of       customer complaints and internal nonconformance.
    • Proactively       coordinate, participate in, and document Customer Based Improvement Team       (CBIT) meetings to build rapport.
    • Collaborate       with suppliers to maintain and improve raw material and packaging       quality.

Key Job Performance Measures

  • Maintain compliance of HAACP, foreign      material contamination prevention policy and pest control plans
  • Maintain food safety      certification
  • Effectively track all SPC data      and communicate process performance
  • Ensure effective follow-up and      implementation of corrective actions from Complaint system

Job Requirements

Experience, Educational and Technical Qualifications

The Quality Systems Manager position requires a minimum of 3 years experience in a quality professional role. He/she should possess strong people skills, leadership qualities, managerial abilities, a sense of urgency, accountability, business ethics, professionalism, self-motivation and the desire and focus to improve the business.  A four year college degree and experience in food packaging or food processing is preferred.




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